This Privacy Policy describes how your personal information is collected, used, and shared when you visit or make a purchase from katherinecosgroveart.com website.

The privacy of your data — and it is your data, not ours! — is a big deal to us.
In this policy, we lay out: what data we collect and why; how your data is handled; and your rights to your data. We promise we never sell your data: never have, never will.

Our guiding principle is to collect only what we need. Here’s what that means in practice:

Identity & access

When you sign up to create an account or make an order on our website, we typically ask for identifying information such as your name, email address, and maybe a company name.

That’s necessary so that we can send you invoices, updates, or other essential information.

We’ll never sell your personal info to third parties, and we won’t use your name or company in marketing statements without your permission either.

We will maintain your account and orders information on our records unless and until you ask us to delete this information.

Billing and Order information

When you make a purchase or attempt to make a purchase through this website, we collect certain information from you, including your full name, billing address, shipping address, payment information (including credit card numbers), email address, and, optionally, your phone number. We refer to this information as “Order Information”.

That’s so we can charge you payment for the purchased items and delivery costs, calculate taxes due, send you invoices and organise safe delivery.

Your debit/credit card is passed directly to our payment processor and doesn’t ever go through our servers. We store a record of the payment transaction, including the last 4 digits of the credit card number and as-of billing address, for account history, invoicing, and billing support.

We store your billing address to calculate any sales tax due, to detect fraudulent credit card transactions, and to print on your invoices.

We use the Order Information that we collect generally to fulfil any orders placed through this website (including processing your payment information, arranging for shipping, and providing you with invoices and/or order confirmations).

Additionally, we use this Order Information to: communicate with you; screen our orders for potential risk or fraud; provide you with information or advertising relating to our products or services.

We use the Device Information that we collect to help us screen for potential risk and fraud (in particular, your IP address), and more generally to improve and optimise our Site (for example, by generating analytics about how our customers browse and interact with the Site, and to assess the success of our marketing and advertising campaigns).

When we talk about “Personal Information” in this Privacy Policy, we are talking both about Device Information and Order Information.

Cookies and Do Not Track

We do use persistent first-party cookies to store certain preferences, make it easier for you to use our applications, and support some in-house analytics. A cookie is a piece of text stored by your browser to help it remember your login information, site preferences, and more. You can adjust cookie retention settings in your own browser. To learn more about cookies, including how to view which cookies have been set and how to manage and delete them, please visit: www.allaboutcookies.org.

At this time, our sites and applications do not respond to Do Not Track beacons sent by browser plugins.

Voluntary correspondence

When you write us an email or send request via contact form, we keep that correspondence, including the email address, so that we have a history of past correspondences to reference if you reach out in the future.

Information we do not collect

We don’t collect any characteristics of protected classifications including age, race, gender, religion, sexual orientation, gender identity, gender expression, or physical and mental abilities or disabilities. You may provide these data voluntarily, such as if you include a pronoun preference in your email signature when writing us an email.

Changes

We may update this privacy policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal or regulatory reasons.

Contact Us

For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by e-mail at shop@katherinecosgroveart.com

Last updated: 11^th of December 2023